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标题: 請問PS現在發生什麼事了?? [打印本页]

作者: richardkimo 时间: 2011-6-24 00:38
标题: 請問PS現在發生什麼事了??
剛剛想登入帳戶

結果就發生這樣的現象

是我的問題嗎 ??

還是大家目前都一樣不能登錄上去 ??

還請大俠們釋疑一下

謝謝

作者: c00lw0lf 时间: 2011-6-24 04:58
似乎是服务器那边的升级文件出了问题

不要运行桌面的快捷方式，直接找到安装文件夹下的PokerStars.exe执行就行了

作者: luckypanda 时间: 2011-6-24 05:52
现在我刚登陆PS，没事了哦。

作者: kktao 时间: 2011-6-24 05:57
我現在還是登陸不到啊.....

作者: jimmyking 时间: 2011-6-24 06:39
我也登陸不了。

作者: luckypanda 时间: 2011-6-24 07:16
奇怪了，我登陆没有问题啊，只是之前系统自动更新了一下。

作者: 德州新人 时间: 2011-6-24 07:56
我在上海，登录很正常。

作者: ronnieshi 时间: 2011-6-24 09:10
我也在上海,登陆不上去.

作者: ronnieshi 时间: 2011-6-24 09:14
看来是pokerstar update出了问题，桌面快捷方式是先运行update文件的。直接找文件夹中的pokerstar icon运行，可以登陆

作者: richardkimo 时间: 2011-6-24 14:25
感謝大家回覆

昨天凌晨我有寫信給 PS 的客服部門

Hello Li,

Thank you for your email.

First, you should restart your computer and power off/on any network equipment you have connected (i.e. modem, router, access points or hubs). If this fails, check your system date/time (located on the Taskbar) to ensure the current date and year is set properly. Next, make sure if you have a firewall or similar software (i.e. proxy or websense filter/parental control) installed it is configured correctly to allow PokerStars to access the Internet.

If the above fails, please provide us with the exact error message you are receiving and let us know what firewall or security software is installed on your computer (i.e. CA Security, Kaspersky, Avast, AVG).

It would also be helpful if you send us the PokerStars program log files from your computer (PokerStars.log.0, PokerStarsUpdate.log.0, and PokerStarsCommunicate.log.0 if present). To send us the log files, you will need to manually locate them and attach them to an e-mail. Depending on your Operating System the logs will be located in different directories.

For Windows XP and older (C:\Program Files\PokerStars\):

1. Double click "My Computer" on your desktop or start menu
2. Double click "C:" drive to view your hard drive
3. Double click "Program Files" folder
4. Scroll down and double click on "PokerStars" (or PokerStars.NET)
5. Locate the following log files:

-PokerStars.log.0
-PokerStars.log.1
-PokerStarsUpdate.log.0
-PokerStarsUpdate.log.1

6. Attach these files to an email and send them to support@pokerstars.com

For Windows Vista and Windows 7 (C:\Users\[username]\AppData\Local\PokerStars\):

1. Click Start
2. Type the following or copy/paste into the Search and press Enter:
%USERPROFILE%\AppData\Local\PokerStars (or PokerStars.NET)
3. Locate the following log files:

-PokerStars.log.0
-PokerStars.log.1
-PokerStarsUpdate.log.0
-PokerStarsUpdate.log.1

4. Attach these files to an email and send them to support@pokerstars.com

For Mac OSX (Home\Library\Logs\PokerStars\):

1. Open the Finder
2. Open the Home directory/folder
3. Open the Library directory/folder
4. Open the Logs directory/folder
5. Open the PokerStars (or PokerStars.NET) directory/folder
6. Locate the following log files:

-PokerStars.log.0
-PokerStars.log.1

7. Attach these files to an e-mail and send them to support@pokerstars.com

Please note it is important that you send us these files as soon as you can as they are only kept for a period of one day. Let us know if you have any troubles locating and sending the requested files to us for review.

Once we receive your log files, our Technical Team will look into the issue and provide instructions for getting connected. While awaiting a response you may wish to browse our Frequently Asked Questions web page which may lead you to a resolution.

http://www.pokerstars.com/poker/download/faq/

If there is anything additional that we may be able to assist you with, please do not hesitate to contact us.

Regards,

Marcela C
PokerStars Support Team

按照指示

把 " 電腦 " 與 " 路由器 " 關機後重新開機

問題還是沒有解決

於是再依照PS的指示去硬盤C: 的路徑直接操做執行

結果竟然見效

然後我就刪除原先的桌面捷徑

直接將他傳送到桌面 " 當捷徑 "

目前已經恢復正常了

也算是長見識了

感謝大家熱心回覆

Richard,

作者: szyaya 时间: 2011-6-24 15:21
我怎么还是不行啊

作者: jimmyking 时间: 2011-6-24 15:38
我在桌面點擊捷徑，得出：

Signature expired or wrong time settings

應該如何做？

作者: taoljj 时间: 2011-6-24 16:07

我在桌面點擊捷徑，得出：

Signature expired or wrong time settings

應該如何做？ ...
jimmyking 发表于 2011-6-24 15:38

把计算机时间回拨一天，或者执行PS文件夹里的pokerstars.exe,跳过更新。

作者: richardkimo 时间: 2011-6-24 16:11

我在桌面點擊捷徑，得出：

Signature expired or wrong time settings

應該如何做？ ...
jimmyking 发表于 2011-6-24 15:38

我將桌面上 PS 的 " 捷徑 " 執行檔刪除

然後到 C盤: C:\Program Files\PokerStars\ 找到 PS 的執行檔

如附圖 1111.

點擊之即可執行連接 PS 伺服器

但是每次都得來這執行的話

這樣就太麻煩了

所以老鼠右鍵指其執行檔圖示

將其傳送到桌面當捷徑

如附圖 2222.

Richard,

作者: richardkimo 时间: 2011-6-24 16:26

我將桌面上 PS 的 " 捷徑 " 執行檔刪除

然後到 C盤: C:\Program Files\PokerStars\ 找到 PS 的執行檔 ...
richardkimo 发表于 2011-6-24 16:11

如果這樣還不行表示的話

表示這次 PS 的軟件升級

對應你的客戶端安裝的軟件部分

是有很大的缺失衝突

所以建議全部移除反安裝 PS 程式

然後到官網直接重新下載

再依照我上續的執行方式 100%行的通

Richard,

作者: tomroad 时间: 2011-6-24 17:32
登录很正常。

作者: kktao 时间: 2011-6-25 00:30
重新下載就沒事了。

作者: greatsunkai 时间: 2011-6-27 13:13
上官网重新下一个安装，可以解决这个问题。

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