Hello,
Sorry,I don't know anyone of these players.And im always an honest player,once i had problems,i always contacted your poker room.
Why do you freeze my account?Please help me solve this problem asap
接着PS回邮件说他们提交给有关部门处理了。
Hello Yanjun,
Thank you for contacting PokerStars.
We have forwarded your email to the person responsible for handling this issue. You will receive a reply as soon as possible.
Your patience is highly appreciated.
Regards,
Ben A
PokerStars Security Team
接着我想确定一下是否是VPN的问题，因为我每次用的VPN都是免费的，难道是黑刀玩家也和我用了同样的VPN？
Hello,
I remember one thing is that few days ago,my network was very bad,and i used VPN to login,but once i login,i shut down the VPN.The VPN is free.so maybe other players have used this VPN.
Does this possibility exist?
从PS回的邮件中我知道了原来不是VPN的问题，而是转账问题。
Hello Yanjun,
Thank you for your email.
This is to inform you that according to our records you have received real
money transfers from the players in question in the past. Please provide a
detailed explanation to the reason for these transfers and your relation to
the these players.
Pending your reply your account access will remain restricted. We thank you
for your understanding and cooperation. If you have any other questions
please don't hesitate to contact us.
Best Regards,
Kuok Sen
PokerStars Security Team
然后我就恍然大悟了，我在淘宝上买过别人的刀，而且还问4个人买过（当时我就记得一个了，因为另外3个是很久以前买的了，数量都不多）
Dear PS:
Thx for you reply.I almost know why my account get locked.
Several days ago,when my bank roll is almost 0,i bought American dollrs in an online shopping website www.taobao.com you know,it's a famous Chinese shopping website.Many players send Dollars in that website.You give them money,they transfer dollars to your PS account.I bought some dollars there,But i only bought from one seller,his Taobao account is dhm4246,but i don't remember his PS account which transfered dollars to me.(I can't login to my PS account so I can't inquire.) I think he has some problems or he is not an honest player. But I have only got transfered from him. And the 4 players you mentioned in the mail,I really don't know them,and I haven't transfer money to anyone of them.Maybe "dhm4246" is one of the 4 players.Or he got dirty moeny from the 4 players and transfered to me.I can't exactly know this.
And as you know,I'm always an honest player.I hope you can solve my problem ASAP.I'm eagerly looking forward to play poker in PS now.
Thx so much.
后来我查了下淘宝的交易记录，发现了我以前还买过另外三个人的刀。
I inquired my taobao record minutes ago.I remember other players which had transfered dollars to me.
In 2010-07-10 i bought 3 dollars from ysfylcz(taobao account).
In 2010-06-10 i bought 3 dollars from
"小愣头青"(taobao account).
in 2010-06-08 i bought 1 dollar from "小愣头青"(taobao account).
In 2010-06-02 ,I bought 1 dollar from "霸王丸子”(taobao account).
Plus another taobao account:dhm4246.There're just 4 sellers and maybe they are the 4 players you mentioned in the mail.I has no relationship with these four players and I don't know them.I only bought money from them in taobao.And i use every cent to play poker,i didn't transfer to anyone.
Hope you can solve my problem ASAP.Thx very much.
Attach is my Taobao record.
再解释了这么多之后，PS要身份验证。
Hello Yanjun,
Thank you for your email and for the explanation provided.
In order to proceed with the review, we kindly ask that you please print and
hand fill the form provided below and email it to us together will all
documents requested in it.
Okay,I'll provide the documents you asked ASAP.But I have just graduated from university,I don't have my own car or house,so i don't have gas or water bill,I'll provide you my remittance bill....
I'll provide them ASAP.
THX
We are pleased to advise you that we have received a clear copy of your documentation, however, we have noticed that the address on your utility bill differs from the one registered to your PokerStars account. Could you please provide an explanation for this?
Please understand that the information you have provided upon registering with PokerStars must be consistent with the identification documents requested from you and will require updating when necessary.
We look forward to your response.
Regards,
Mandy
PokerStars Security Team作者: heytony 时间: 2010-10-7 20:46
于是我就解释了，我想我账号里面的地址到底有哪里不一样呢，后来我发现，最关键的是我身份证上地址是“江苏省宜兴市”，宜兴市前面没有无锡市，但是PS里面我写的是wuxi yixing，于是我就解释了下。
you mentioned the address on my utility bill differs from the one registered to my PokerStars account.
In Chinese custom,when we write address,we write Province,city,and stress address and house number together.So when I filled the form when I registered in PS,maybe I only wrote my street address"(我家地址，不方便打出来)" and city"Wuxi Yixing".Why there is a "Wuxi" in front of "Yixing".That's because Yixing is a county-level city belongs to the city Wuxi(kinda like in America,a big city have many satellite cities).But the ID or bill don't show it.
Thx.
接着，令人满意高兴，期待已久的邮件终于发了过来，我的账号解封了
Hello Yanjun Ma,
Thank you for your response and providing the information that we have
requested, we do appreciate your efforts and co-operation. Your account has
now been fully reinstated and we hope that you will continue to enjoy
playing at PokerStars.